Support

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General Support

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Legal & Compliance

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Privacy & Data

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Institutional Partnerships

What's free?

The wallet score, Spend Controls and Token Check are free. Business tools are paid.

How do I pay for a business tool?

You pay from your XRP wallet, such as Xaman. After you approve the payment, we check it on the XRP Ledger and turn the tool on. Payments on the XRP Ledger are final and can't be reversed, and fees are non-refundable.

What is the Wallet Score (XRPLScore)?

A score from 300 to 850 for any XRP wallet, built only from that wallet's public history: how old it is, how it's been used, what it holds and how it's set up. It scores a wallet, not a person. It is not a FICO score or a consumer report, isn't linked to any consumer reporting agency, and is for information only.

How do I connect my wallet?

Tap "Connect" on the homepage, then approve the sign-in request in your wallet. Signing in sends nothing and no money leaves your wallet. Your wallet address is saved only in your browser.

I paid but the tool didn't turn on. What do I do?

Email support@xrplhub.io with the transaction ID from your wallet's history. We'll look it up on the XRP Ledger and turn the tool on, usually within 24 hours.

Is XRPLHub a bank?

No. We are not a bank, broker, investment advisor, consumer reporting agency or insurer, and your money is not FDIC insured. We never hold your money or your keys.

I need emergency help. How do I apply for a grant?

Grant applications are paused until the grants wallet is funded (see the homepage). When they reopen, use "Apply for Grant" on the homepage with your XRP wallet address and what you need. A person reads every application and decides; we can't promise how long it takes. Approved money goes straight to your wallet.