Privacy Policy

xrplhub.io · Effective September 7, 2026 · Last updated September 26, 2026

We collect information you provide directly: name (optional), email address, phone number (optional), XRPL wallet address, and grant application details. We also read public on-chain data from the XRP Ledger to compute XRPLScore — this data is publicly visible on the blockchain by design. Standard web analytics (page views, device type, country) are collected to improve the platform. We do not collect Social Security Numbers or any government identifiers.

We never collect: Social Security Numbers or other government IDs · private keys or seed phrases · plain-text passwords · payment card numbers · bank account credentials. We will NEVER ask for your private key or seed phrase. Any message requesting this information is fraudulent and should be reported to support@xrplhub.io immediately.

We use your information solely to: deliver the services you purchase, compute and display XRPLScore, process grant applications, send transaction receipts and service confirmations, comply with legal obligations, and investigate fraud or abuse.

We do not sell, rent, or trade your personal information, and we do not furnish any information to credit bureaus or consumer reporting agencies. We share data only with: service providers operating under strict confidentiality agreements (database hosting, email delivery, analytics), and law enforcement or regulatory authorities when required by valid legal process.

All data is encrypted in transit using TLS 1.3. Data at rest is encrypted using AES-256. Access to personal data is restricted to authorized personnel on a need-to-know basis with role-based access controls. We conduct regular security reviews.

We retain your data for as long as your account is active or as needed to provide services. Transaction records are retained for up to 7 years to meet financial-recordkeeping obligations. You may request deletion of your personal data, subject to legal retention requirements, by contacting us at privacy@xrplhub.io.

You have the right to: access the personal data we hold about you, correct inaccurate information, request deletion (subject to legal retention obligations), and receive a copy of your data in a portable format. To exercise any of these rights, email privacy@xrplhub.io with subject line "Data Request." We respond within 30 days.

California residents have the right to know what personal information we collect, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your CCPA rights, contact us at privacy@xrplhub.io.

xrplhub.io is intended for users 18 years of age and older. We do not knowingly collect personal information from minors. If we learn we have collected information from a minor, we will delete it immediately.

We use minimal cookies essential to platform function (session management, wallet-state persistence in localStorage). We do not use third-party advertising trackers and do not sell behavioral data to advertisers.

We may update this Privacy Policy periodically. Material changes will be communicated via email to registered users. Continued use of the platform after changes constitutes acceptance of the updated policy.

Privacy inquiries: privacy@xrplhub.io
General: support@xrplhub.io